Terms & Conditions

Your Contract With Us

When you sign the form over the page, you accept the conditions set out in this rental agreement. Please read this agreement carefully. If there is anything you do not understand or do not agree with, please ask any member of our rental reception staff at the office you rented the vehicle from.

Rental Period

You will have the vehicle for the rental period shown in the agreement. We may agree to extend this rental period, but the rental period may never be more than 30 days. If you do not bring the vehicle back on time, you are breaking the conditions of this agreement. We can charge you for every day or part day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate published at the office you have rented the vehicle from.

Your Responsibilities

You must look after the vehicle and its keys. You must always lock the vehicle when you are not using it, and use any security device fitted to, or supplied with the vehicle. You must always protect the vehicle against bad weather that can cause damage. You must always use the correct fuel. You are responsible for any damage to the vehicle caused by striking low-level objects, such as bridges or tree branches.

You must not sell, rent or dispose of the vehicle or any of its parts including, tyres, tools and accessories. You must not give anyone any legal rights over the vehicle.

You must not let anyone work on the vehicle without our permission. If we do give you permission, we will only reimburse you for the work if you have a receipt.

You must let us know as soon as you become aware of any fault with the vehicle or any theft/loss of the vehicle.

You must bring the vehicle back to the place we agreed, during the opening hours displayed at that place. One of our staff must see the vehicle to check that it is in good
condition. If we have agreed that you may return the vehicle outside business hours, you will remain responsible for the vehicle and its condition until a member of staff inspects it.

You will have to pay for repairs if:

• The vehicle needs more than our standard cleaning procedure;
• You have damaged the inside of the vehicle.

When returning the vehicle to us, you must make sure that you have not left any personal possessions in it.

Our Responsibilities

We have maintained the vehicle to at least the manufacturer’s recommended standard. We assure you that the vehicle is roadworthy and suitable for renting at the start of the rental period. Also, if you are not renting the vehicle for business purposes, we are responsible for loss caused by:

• The vehicle not matching our description of it.
• The vehicle not being of the quality that you would be entitled to expect from a rental vehicle.
• The vehicle not being fit to drive.
• Us not having the legal right to rent the vehicle.
• We are responsible if someone is injured or dies because of our negligent act or omission.

We are also responsible for losses you suffer as a result of us breaking this agreement if the losses are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where you and we could contemplate them at the time the vehicle is rented. We are not responsible for indirect losses that happen as a side effect of the main loss or damage, and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).

Property

We are only responsible for loss or damage to property left in the vehicle, if the loss or damage results from our negligent act or omission, or our supplying to you a vehicle that is defective in such a way that causes the loss of your property.

Conditions for Use of Vehicle

Vehicle will not be used:-

• For hire and reward.
• For any illegal purpose.
• For racing, pacemaking, testing the vehicle’s reliability and speed or teaching someone to drive.
• To carry more weight or passengers than it is designed to carry.
• By any person who has given a false or fictitious name.
• By anyone other than a driver who is named over the page, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence for the type of vehicle being hired.
• By any person who in the last ten years has been convicted of driving under the influence of alcohol or drugs, or has had more than two accidents in the last three years.
• By any person under 21 years of age, or anyone over 70 years of age, unless authorised by us.
• Outside England, Scotland and Wales, unless we have given you written permission.
• If the vehicle is a commercial vehicle, for a purpose for which you need an Operators Licence if you do not have one.

Charges

We work out our charges using our current price list(s). As shown over the page, you will pay the following charges:

• The rental and any other charges we work out according to this agreement.
• Any loss or damage resulting from you not keeping to the conditions set out in section.
• Your Responsibilities or from you not complying with the Conditions for Use set out in section 6 above or as a result of false information being declared by you.
• A refuelling service charge if you have used, and not replaced it, more fuel than we supplied with the vehicle originally. The charge will typically be more than local standard
  pump prices to cover administrative charges which we incur.
• All fines and costs for parking, traffic or other offences – including clamping costs. You must pay the issuing authority any fines and/or costs at such time that the authority
  demands such payment. If you do not, you will be responsible to pay our reasonable administration charges that arise when dealing with such matters.
• The full cost of repairing or replacing the vehicle if it is damaged or stolen (even if it is not your fault), depending upon any insurance you have (as set out in condition 8), if and
  when we demand this payment.
• A loss of income charge, if we cannot rent out the vehicle because it needs to be repaired, it is a write-off (meaning it is not economically viable to repair it) or it has been stolen and we are waiting to receive full payment for the value of the vehicle. We will charge you at the applicable daily rate until the vehicle is retuned in the same condition as at the start of the hire or until the vehicle is paid for in full including any excess on your policy.
• We will always do everything we reasonably can to make sure that the vehicle is repaired, or we get payment for the vehicle, as quickly as possible.
• Any charges arising from Customs and Excise, or Immigration authorities seizing the vehicle, together with loss-of-income charge while we cannot rent out the vehicle, if and when we demand this payment.
• The rate applicable for delivery and collecting or any charge to us for recovering the vehicle.
• Interest which we will add every day to any amount that you do not pay to us on time, at the rate of 4% a year above the base lending rate of Barclays Bank from time to time.
• Value Added Tax and any other taxes payable on any of the charges listed above, as appropriate.

You are responsible for all charges, even if you have asked someone else to be responsible for them. You can get details of our insurance criteria and waiver options from the office you rented the vehicle from. Details of any charges which change regularly through market conditions and which you may be liable to pay (e.g. fuel) are displayed in the rental office. Excess mileage charges may apply

Our Insurance Criteria and Waiver Options

If we arrange separate insurance, we will give you separate information on the insurance cover and any restrictions that may apply. Otherwise, the conditions of our insurance criteria and waiver options will apply. By initialling the appropriate box over the page, you are accepting the conditions of our insurance criteria and waiver options.

• We have a legal responsibility to have third party insurance. This provides cover for claims made if you injure or kill anybody, or damage their property (cover for damage is
  limited to £25,000,000).
• Even if you have initialled the box marked ‘Damage Waiver’ over the page, you still have to pay an amount up to the ‘excess amount’ every time you damage the vehicle.
• We will provide cover for theft and damage to the vehicle caused during an attempted theft if you have initialled the box marked ‘Theft Waiver’ over the page. If you accept this, you still have to pay an amount up to the ‘excess amount’ if the vehicle is stolen. The ‘excess amount’ you have to pay in each case is shown over the page.

You can get details of our insurance and waiver options (including the main exclusions) from the office you rented the vehicle from.

Your Own Insurance

If we fill in the appropriate section over the page, you may arrange your own insurance for the full duration of the rental as long as you can prove that this insurance is valid and have signed the confirmation over the page. We have to agree to the amount of cover you arrange, the type of policy and the insurer you have chosen. We must be satisfied with the cover and policy conditions, and you must not change them without our agreement. We may ask your insurers to record our name as owners of the vehicle. If the vehicle is damaged or stolen, you will let us negotiate with the insurers about whether the vehicle can be repaired or what compensation is due to us. You are financially responsible for settling the full claim and paying all costs if the policy you have arranged fails and the vehicle is damaged, lost or stolen. You will pay to us all reasonable costs, expenses and sums we suffer as a result of any claims that are made by any other parties.

What To Do If You Have an Accident

If you have an accident, you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also:

• Make the vehicle secure.
• Tell the police straight away if anyone is injured, or there is a disagreement over who is responsible
• Call the office you rented the vehicle from at once, or the office nearest to where the incident occurred.

You must then complete our accident report form at the office from where you rented the vehicle, or send it to them straight away.

Information

You agree that we may use any information you have given us to carry out our own market research. If you break the agreement, we can give this information to credit reference agencies, the Driver and Vehicle Licensing Authority (DVLA), debt collectors and any other relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), who can pass it on to any of its members for any purpose stated in the Data Protection Act 1998.

Ending the Agreement

If you are a consumer, we will end this agreement straight away if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We will also end this agreement if you do not meet any of the conditions of this agreement. If you are a company, we will end this agreement straight away if:

• You go into liquidation
• You call a meeting of creditors
• We find out that your goods have been taken away from you until you pay off your debts or an administration order or receiving order has been made against you
• You do not meet any of the conditions of this agreement.

If we end the agreement, it will not affect our right to receive any money we are owed under the conditions of this agreement. We can also claim extra costs from you if you do not meet any of the conditions of this agreement. We can reasonably repossess the vehicle, and charge you if we do this.

Governing Law

The laws of the country in which it is signed govern this agreement. Any dispute may be settled in the courts of that country.
It is an offence under the road Traffic act to make false statement or withhold any information for the purpose of obtaining motor insurance, you are reminded to disclose any fact which insurers would take in to account with regards to acceptance or proposal. 1984 Data Protection Act Insurers maintain a motor insurance anti-fraud theft register. In line with 1984 Data Protection Act’s first data protection principle, which is concerned with the obtaining of information, we wish to advise you that insurers exchange information with each other. You agree that if you break the terms of this agreement we can pass your personal information to credit reference agencies, debt collectors, the policy or any other relevant organisation. We can also give this information to the BVRLA which can share your information with its members to prevent crime and protect their assets, as allowed under the Data Protection act.